More than 80 per cent of Melbourne’s bus services are wheelchair-accessible on weekdays. Most bus services are wheelchair-accessible on the weekend and public holidays, except bus routes 453, 455, 457, 458 and 459, which operate in the Melton area and bus routes 431, 432 and 404, which operate in the Footscray / Yarraville area.
Some bus routes are fully wheelchair-accessible and others are partly wheelchair-accessible. At the stop, the bus driver places a ramp between the front door of the bus to the kerb of the road.
For information about mobility aid specifications (including wheelchairs, scooters or motorised vehicles), see Mobility aids.
SmartBus vehicles are able to ‘meet’ the bus stop at the kerb and eliminate a ‘step’ to board the bus. SmartBus stops have tactile ground surfaces in bright colours that are used to to help people with vision impairments.
Check your printed timetable – accessible services are shown with an access symbol on the front of the timetable booklet or next to the relevant service. They can be indicated by the letter ‘W’ (wheelchair) or ‘LF’ (low-floor).
On website timetables, accessible services are indicted by the access symbol above the time of the service.
Bus companies will try to schedule a low-floor bus for you, provided adequate notice is given. It is best to contact the company the day before you travel. See Operator contacts.