Assisted Transport Work Instruction

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Assisted Transport Work Instructions

Your safety and the safety of our consumers is our number one priority.

 

Driving Tips

  • Ensure you know the location and how to get there before you start driving.
  • Ensure everyone in the vehicle has safely secured their seat belt, assist the consumer to secure their seatbelt if needed.
  • Do not use your mobile phone.
  • Follow the road rules and drive to road conditions.
  • If you feel unsafe or are distracted pull the vehicle over when it is safe to do so.

Accidents and theft

  • If you have an accident and are able to safely move your car from the road, do so.
  • If you or the consumer is injured, call 000 and wait for assistance and report the incident to mobility.
  • Report the accident or theft to police.
  • If your vehicle is undriveable contact your insurer.
  • Should your vehicle be damaged, mobility will accept no responsibility for damage incurred.
  • An applicable insurance excess resulting from an accident is the responsibility of the support worker and will not be paid by mobility.

Consumers with a mobility issue entering and exiting a vehicle

  • Ensure you and consumers are wearing appropriate and supportive footwear.
  • Place the wheelie walker next to the car at a 45-degree angle and apply brakes.

Moving a consumer who has a wheelchair

  • Ensure you and your consumer are wearing appropriate and supportive footwear.
  • Place the wheelchair next to the car at a 45-degree angle and apply brakes. If the consumer has weakness on one side of the body (e.g., due to a cerebral vascular accident — CVA — or stroke), place the wheelchair on the consumer’s strong side.
  • Place hands on waist to assist into a standing position.
  • Count 1,2,3, using a rocking motion, help the consumer stand by shifting weight from the front foot to the back foot, keeping elbows in and back straight.
  • Do not allow consumers to place their arms around your neck. Have them place their arms around your hips.
  • Avoid lifting consumers. Let them stand using their own strength.
  • Stay close to the consumer during the transfer to keep the consumer weight close to your centre of gravity.

 

Conditions:

License

  • The driver of the personal vehicle must hold a current state motor vehicle drivers’ licence of the correct class for the vehicle being driven and the number of passengers being transported.
  • A copy of their driver’s licence is required to be provided to mobility before services are accepted.
  • In the event that your licence is suspended you must let mobility know immediately.

Vehicle Condition

  • The support worker is responsible for ensuring that the vehicle is registered, insured (see below), roadworthy, mechanically sound and properly maintained.
  • Drivers will monitor normal vehicle operating requirements including tyre pressure, functioning equipment (e.g. lights, indicators, wipers), brakes, tyres, battery, oil levels and cleaning.

Infringements, Fines and Penalties

  • All infringements, fines and penalties incurred while driving will be the responsibility of the driver at the time and will not be paid by mobility; nor will mobility assume any liability for such.

Accidents and Theft

  • In the event of an accident, a driver must follow usual protocols such as rendering assistance, recording details of the accident, not admitting liability and reporting the accident to police.
  • Should a vehicle be damaged during the course of work, mobility will accept no responsibility for damage incurred.
  • An applicable insurance excess resulting from an accident is the responsibility of the support worker and will not be paid by mobility.
  • Report any theft to Police.

Insurance

  • Personal motor vehicles that are to be used for assisted transport of consumers must be comprehensively insured and insurances current.

Assisting Consumers with Mobility Issues

  • Support workers must have a current manual handling certificate and follow safe manual handling practices
  • Ensure the client can get in/out of the vehicle without injury
  • Have any mobility equipment ready for the consumer eg wheelie walker or wheelchair before assisting the consumer out of the vehicle
  • Ensure any equipment is secure

Assisting Consumers with a Decline in Cognition

  • Follow the consumers care plan

Reporting Incidents

  • If you have an accident, and are safely able to move your car from the road, do so.
  • IF you are injured, call 000
  • IF your vehicle is undriveable, contact your insurer
  • Advise mobility
  • If the consumer is injured, call 000 and report the incident to mobility

Driving Tips

  • Ensure you know the location and how to get there before you start driving
  • Do not use your mobile phone
  • Follow the Road Rules and drive to road conditions
  • If you feel unsafe or are distracted, pull the vehicle over when it is safe to do so.

 

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