Assisted Transport Work Instructions
Your safety and the safety of our consumers is our number one priority.
Driving Tips
- Ensure you know the location and how to get there before you start driving.
- Ensure everyone in the vehicle has safely secured their seat belt, assist the consumer to secure their seatbelt if needed.
- Do not use your mobile phone.
- Follow the road rules and drive to road conditions.
- If you feel unsafe or are distracted pull the vehicle over when it is safe to do so.
Accidents and theft
- If you have an accident and are able to safely move your car from the road, do so.
- If you or the consumer is injured, call 000 and wait for assistance and report the incident to mobility.
- Report the accident or theft to police.
- If your vehicle is undriveable contact your insurer.
- Should your vehicle be damaged, mobility will accept no responsibility for damage incurred.
- An applicable insurance excess resulting from an accident is the responsibility of the support worker and will not be paid by mobility.
Consumers with a mobility issue entering and exiting a vehicle
- Ensure you and consumers are wearing appropriate and supportive footwear.
- Place the wheelie walker next to the car at a 45-degree angle and apply brakes.
Moving a consumer who has a wheelchair
- Ensure you and your consumer are wearing appropriate and supportive footwear.
- Place the wheelchair next to the car at a 45-degree angle and apply brakes. If the consumer has weakness on one side of the body (e.g., due to a cerebral vascular accident — CVA — or stroke), place the wheelchair on the consumer’s strong side.
- Place hands on waist to assist into a standing position.
- Count 1,2,3, using a rocking motion, help the consumer stand by shifting weight from the front foot to the back foot, keeping elbows in and back straight.
- Do not allow consumers to place their arms around your neck. Have them place their arms around your hips.
- Avoid lifting consumers. Let them stand using their own strength.
- Stay close to the consumer during the transfer to keep the consumer weight close to your centre of gravity.
Conditions:
License
- The driver of the personal vehicle must hold a current state motor vehicle drivers’ licence of the correct class for the vehicle being driven and the number of passengers being transported.
- A copy of their driver’s licence is required to be provided to mobility before services are accepted.
- In the event that your licence is suspended you must let mobility know immediately.
Vehicle Condition
- The support worker is responsible for ensuring that the vehicle is registered, insured (see below), roadworthy, mechanically sound and properly maintained.
- Drivers will monitor normal vehicle operating requirements including tyre pressure, functioning equipment (e.g. lights, indicators, wipers), brakes, tyres, battery, oil levels and cleaning.
Infringements, Fines and Penalties
- All infringements, fines and penalties incurred while driving will be the responsibility of the driver at the time and will not be paid by mobility; nor will mobility assume any liability for such.
Accidents and Theft
- In the event of an accident, a driver must follow usual protocols such as rendering assistance, recording details of the accident, not admitting liability and reporting the accident to police.
- Should a vehicle be damaged during the course of work, mobility will accept no responsibility for damage incurred.
- An applicable insurance excess resulting from an accident is the responsibility of the support worker and will not be paid by mobility.
- Report any theft to Police.
Insurance
- Personal motor vehicles that are to be used for assisted transport of consumers must be comprehensively insured and insurances current.
Assisting Consumers with Mobility Issues
- Support workers must have a current manual handling certificate and follow safe manual handling practices
- Ensure the client can get in/out of the vehicle without injury
- Have any mobility equipment ready for the consumer eg wheelie walker or wheelchair before assisting the consumer out of the vehicle
- Ensure any equipment is secure
Assisting Consumers with a Decline in Cognition
- Follow the consumers care plan
Reporting Incidents
- If you have an accident, and are safely able to move your car from the road, do so.
- IF you are injured, call 000
- IF your vehicle is undriveable, contact your insurer
- Advise mobility
- If the consumer is injured, call 000 and report the incident to mobility
Driving Tips
- Ensure you know the location and how to get there before you start driving
- Do not use your mobile phone
- Follow the Road Rules and drive to road conditions
- If you feel unsafe or are distracted, pull the vehicle over when it is safe to do so.