Procedures
Policies, Procedures and Work Instructions
For All (Worker, Enrolled Nurse, Registered Nurse, and Allied Health)
1. Administrative Procedures
Advance Care Planning Procedure
Client Emergency and Disaster Management Planning Procedure
Legislative Compliance Procedure
Outbreak Management Plan and Procedure
Record Keeping Policy and Procedure
Whistleblowing Policy and Procedure
Workers Compensation and Injury Management Policy and Procedure
Workplace Discrimination and Harassment Policy and Procedure
Workplace Health and Safety Policy and Procedure
2. Work Instructions
Abbey Pain Scale Work Instruction
Aged Care Provider Work Instruction
Alzheimer’s and Dementia: Dressing and Grooming Work Instruction
Assisted Transport Work Instruction
Choice and Decision Making Work Instruction
Choking First Aid Work Instruction
Communicating with Clients Work Instruction
Cough and Sneeze Etiquette Work Instruction
Diabetes First Aid Work Instruction
Donning and Doffing PPE Work Instruction
Falls Prevention and Management Work Instruction
How to Use a RAT Work Instruction
How to Wear a Mask Work Instruction
How to write a Journal Note Work Instruction
Incidents and Complaints Work Instruction
Manual Handling (Manual Wheelchair) Work Instruction
Manual Handling Lifting Work Instruction
Manual Handling Work Instruction
Manual Handling: Transfer Sit to Stand Work Instruction
Manual Handling: Transfer to and from wheelchair and front seat of a car Work Instruction
Medication Personal Care Worker Instruction
No Response on Arrival Work Instruction
Oral and Dental Care Worker Instruction
Pressure Injury Prevention Work Instruction
Pressure Injury Prevention, Detection and Escalation Work Instruction
3. Work Procedures
Aged Care Code of Conduct Fact Sheet
Aged Care Code of Conduct Procedure
Authority to handle Clients Money and Keys
Choice and Decision-Making Procedure
Client Incident and Near Miss Management Procedure
Client Rights and Responsibilities Procedure
Cultural Safety and Diversity Procedure
Dementia and Mild Cognitive Impairment Care Procedure
Dignity of Risk and Duty of Care Procedure
Feedback and Complaints Policy and Procedure
Infection Prevention and Control Procedure
Keeping Safe: Support Worker Procedure
Managing Consumer Aggression Procedure
Notifiable Incident and Mandatory Reporting Policy and Procedure
Nutrition and Hydration Procedure
Personal Care Workers Procedure
Professional Boundaries Policy
SIRS Information for Home Aged Care Services Procedure
Restrictive Practice Procedure (NDIS)
Restrictive Practice Work Instruction – Aged Care
Sharps & Spills Management Procedure
Skin Tear Prevention and Management Procedure
Support for Activities of Daily Living Procedure
Supporting Client Significant Relationships Procedure
Supporting Consumers with Modified Diet Procedure
Swallowing and Choking Procedure
Trauma and Healing Informed Care and Support Procedure
4. Resources
Elder Abuse Fact Sheet for Staff
Pressure Injury Assessment Tool – Braden
Recognising Changes or Deterioration Client Information Sheet
For Registered Nurse Only (Clinical)
Administering Ear Drops, Nasal Spray and Creams and Lotions Work Instruction
Administering Eye Drops and Ointment Work Instruction
Delirium Identification and Response Procedure
Deterioration Detect and Respond Procedure
Falls Prevention and Management Procedure
Medication Management Procedure
Restrictive Practice Procedure – Aged Care
Subcutaneous Injection Procedure
Wound Care Basic Dressing Work Instruction
Wound Healing Information Sheet
Last updated: 10th March 2025
