Managing your ongoing bookings and shift requests is crucial for maintaining consistent and reliable care. Whether you need support on a regular basis or for specific occasions, the mobility app makes it easy to arrange and manage your shifts. This guide will walk you through everything you need to know about ongoing bookings and shift requests.
What are Ongoing Bookings?
Ongoing bookings are regular, or repeating shifts with a worker. These can be daily, weekly, or monthly and are ideal for people who need consistent support.
Requesting an Ongoing Shift
Follow these steps to request an ongoing shift:
- Navigate to the Home Tab: Open the mobility app and tap on the + icon at the bottom right of your screen.
- Add a Team Member Shift: Select the Add a team member button to book an ongoing shift with a worker who’s on your team list. Learn more about teams
- Select the Care and Support Type: Choose the type of service you need. If you are an NDIS participant, you’ll also need to select the support category.
- Enter Shift Details: Enter the start date, shift start time, and end time.
- Set the Frequency: Choose how often you need this shift
- Set the End Date: Indicate when you want the ongoing shift to end.
- Confirm the Address: Ensure the service address is correct, then tap the ‘Next’ button.
- Select the Worker: Confirm the worker from the teams list.
- Add Shift Details: Add a shift title and any notes for the worker.
- Upload Documents: Upload any relevant documents such as care plans, home risk assessments, etc.
- Review and Accept the Service Agreement: Carefully review the service agreement and accept it.
- Review Funding Method: Ensure the funding method is correct.
- Request the Shift: Tap the ‘Request Shift’ button.
Managing Your Ongoing Bookings
View and Edit Shift Requests:
- Navigate to the Home page to view and manage your shift requests.
- To edit or cancel a shift request, select the shift from the upcoming activities on the Home page and follow the prompts to make the necessary changes.
Uploading Documents:
- When requesting a shift, you can upload relevant documents such as care plans or home risk assessments. To do this, tap the upload button and select the documents from your device.
Shift Requests FAQs
An ongoing booking is a regular, repeating shift with a support worker. These can be daily, weekly, or monthly and are ideal for clients who need consistent support
Follow these steps:
- Navigate to the Teams tab.
- Select the worker you want to book and tap 'Request Shift.'
- Choose the service type (and support category if NDIS).
- Enter the start date, shift start time, and end time.
- Set the frequency (daily, weekly, or monthly).
- Set the end date.
- Confirm the address.
- Select the worker.
- Add a shift title and any notes.
- Upload relevant documents if necessary.
- Review and accept the service agreement.
- Review the funding method.
- Tap 'Request Shift.'
You can view and manage all your ongoing bookings and shift requests from the Home page in the mobility app. Select the job you want to edit or cancel and follow the prompts to make the necessary changes.
Yes, you can upload any relevant documents such as behavioural plans or home risk assessments during the shift request process by tapping the upload button and selecting the documents from your device.
To cancel a shift request, navigate to the Home page, select the job you want to cancel, and follow the prompts.
Workers usually respond to shift requests within a few hours. You will receive a notification in the app once the worker has responded.
You can view and manage all your ongoing bookings and shift requests from the Home page in the mobility app. This page provides an overview of your upcoming shifts and allows you to make any necessary changes.
No, you can only select one worker per shift request. If you need multiple workers for different tasks or shifts, you will need to create separate shift requests for each worker.
If a worker declines your shift request, you can select another worker from your team or post a new job on the jobs board to find additional support workers.
If you need assistance, our support team is here to help. You can contact us by calling 1300 438 227, emailing support@mobility.com.au
