Understanding Your Client Invoices & Payments:

At mobility, we aim to provide clear and transparent invoicing and payment processes to ensure our clients have peace of mind and complete understanding of their financial interactions with us. Below you’ll find detailed information about our invoicing and payment system, along with frequently asked questions to assist you.

What to Expect in Your Invoice:

The invoice is sent from mobility on behalf of a worker and outlines the services they have provided to you. Each line details a different service or amendment. It’s important for transparency and accuracy in billing.

• Line-Item Breakdown: You’ll see a detailed list of all services provided, along with the corresponding costs.
• Payment Summary: A summary of the total cost, any unpaid breaks, additional costs associated such as Kilometres travelled during the service, any promo codes or other deductions made by private-pay, and the outstanding balance.

Key Elements:

• Qty: The quantity or total amount for that line item, for example, total hours or kilometres.
• UOM: Units of measure being calculated in the ‘Qty’ column.
• Description: Detailed information about the services provided during the shift.
• Unit Price: Indicates the cost for the service you received. We call this the sell rate for typical units of measurement such as hourly rate or price per kilometre.
• Total (inc. GST): The final column on the right displays the total cost of the service by multiplying the ‘Qty’ by the ‘Unit price’ and adding any ‘GST’.
• TOTALS: The final amount charged, per line item is calculated based on the hourly sell rate and the total hours worked, including any additional charges for things like kilometres, etc.
• GST:GST is included only if the worker/supplier is registered for GST.
  • Exemptions for Certain Services: The GST is not included on a client invoice, when the service is booked using an NDIS budget or a Home Care Package (HCP) budget, as these are GST-exempt activities.

Image: Example of the client invoice, with a breakdown of services charged to the client including help text explaining each component.

How Invoices are Sent:

Invoices are automatically generated and sent to your email address and your provider (if applicable) at the end of each booking. This ensures that all parties have a clear record of the services provided and the associated costs.

How Payments Work:

Payment Methods:

• Plan or Provider Managed: If your care is managed by a plan manager or provider, they will handle the payments directly. You do not need to take any action.
• Private-Pay: If you have selected to self-fund or self-manage(NDIS) services, payments will automatically be debited from the Credit Card setup on your profile, using a secure payment method.

How to add a credit card to your account:

1. Open the menu on the top right of your screen.
2. Navigate to ‘Payment details’ and tap the icon on the bottom right of your screen.
3. Enter your Credit Card details.
4. Tap ‘Save’.
5. Please note: We will charge $0.01 to authenticate your card is valid, this will be refunded back to your account automatically in 3-5 business days.