Workers play a vital role in delivering essential services to care recipients; they not only assist with day-to-day activities but also provide emotional support and companionship, helping recipients maintain their independence and quality of life.
Cancellations or no-shows for a scheduled work shift can have severe consequences for recipients. These individuals often rely on a carefully planned routine, and any disruption to this routine can lead to increased stress, anxiety, and a decline in overall well-being.
Given the critical role that workers play in the lives of care recipients, it is crucial to ensure reliable and consistent care. Minimising cancellations and no-shows is essential to safeguard the well-being and quality of life of those who rely on care services.
As such, mobility has developed a 3-strikes policy to address this concern.
What is the 3-strike policy?
You will receive a written warning (SMS and email) if you fail to show up for a shift or you cancel a shift within 24 hours of start time without providing a valid reason or proper notification. We will also record this warning on your profile.
If you accumulate 3-strikes, your account will be placed on hold and reviewed by the committee, who will contact you regarding your outcome.
If the committee decides the 3 strikes are appropriate, it will result in the termination of your account with mobility. We consider this step necessary to maintain quality of service and meet the expectations of our clients.
What if I need to cancel my shift within 24 hours of the start time?
If you need to cancel your shift within 24 hours of start time, please contact mobility as soon as possible by phoning our support line. You must have a valid reason for the late cancellation.
Please call mobility on 1300 438 227
How do I contact mobility regarding my strike notification?
mobility will always review your reason for a cancellation or no-show, which will determine if your strike will be removed.
Please contact us with your reason by email support@mobility.com.au
Should you receive an outcome email from the committee regarding a 3rd strike, please note this decision is final.
How do I avoid receiving strikes on my account?
- Do not apply for any jobs unless you have read the requirements carefully – this includes the shift duration and the location.
- Contact mobility by phone to clarify any details of the shift as soon as possible.
It is important to emphasize that we value your contributions as an independent worker, and we understand that unforeseen circumstances can sometimes arise. We encourage open communication and urge you to inform mobility as soon as possible in the event of any issues or emergencies that may prevent you from fulfilling your scheduled shifts.
If you have any questions or require clarification on any aspect of this policy, please do not hesitate to contact us. We are here to support you and work together to ensure positive service delivery.
