What is mobility’s response to COVID-19
What is mobility’s response to COVID-19
We are responding to the current pandemic and doing everything we can to keep our clients, workers and community safe.
All care and support services will continue in line with state-based COVID-19 regulations and safety guidelines.
Keep up to date with state-based government information:
ACT Health
NSW Health
NT Health
QLD Health
SA Health
TAS Health
VIC Health
WA Health
How do I get a copy of my vaccination certificate or statement?
How do I get vaccinated if I don't have Medicare?
If you currently don’t have a Medicare account and you are eligible you can register at Services Australia.
If you are not eligible for Medicare, you should have your vaccination at a Commonwealth Vaccination Clinic (CVC) formerly known as GP-led respiratory clinics or a state- or territory-run vaccination clinic.
If you need proof of your immunisation, you can register for an Individual Healthcare Identifier (IHI).
To apply for an IHI, visit servicesaustralia.gov.au/. For more information, call the Department of Human Services on 1300 361 45.
If you have any questions, please contact support@mobility.com.au
Please check your State Government’s website regularly for updates and changes to restrictions.
Doctors and hospitals around the country are encouraging people not to come in unless they really need to, keeping people at home has become a primary method in containing the virus.
In-home care is more important than ever before as the need increases rapidly for one-to-one care versus one-to-many.
mobility workers have completed Infection Control training and provide local health, home delivered.
All workers on the mobility platform have completed an Infection Control training module, as a pre-requisite to working on the platform. All clients and workers are required to complete our COVID-19 Health and Safety Check prior to requesting or accepting each job. We have also implemented a set of hygiene protective measures that clients and workers must comply with (see below …)
Before workers are approved to accept a shift, they need to answer some key questions to make sure they are not putting anyone at risk. These questions ensure no one will go to work if they:
And will also ensure workers:
Before clients are able to request a booking, they need to answer some key questions to make sure they are not putting anyone at risk.
These questions include confirmation that the client:
In addition, we request that if any of these circumstances change between the date of requesting a booking and the date of the job, the user must message the worker directly on the platform and make them aware so they have the opportunity and flexibility to decide whether to continue with the job.
If you think you may have been exposed to coronavirus, it is important that you contact us on 1300 GET CARE (1300 438 227).
Seek immediate medical attention and receive a diagnosis.
Whilst you are awaiting the outcome of a test result or if you have a positive diagnosis and you require care, please contact us on 1300 GET CARE (1300 438 227) and we will put you in contact with a National provider who has a team of specialist support workers all with the necessary PPE.
State and Territory testing information:
ACT: https://www.covid19.act.gov.au/protecting-yourself-and-others/getting-tested
NSW: https://www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics
NT: https://coronavirus.nt.gov.au/stay-safe/symptoms-testing#section2
VIC: https://www.dhhs.vic.gov.au/where-get-tested-covid-19
WA: https://www.healthywa.wa.gov.au/Articles/A_E/COVID-clinics
While COVID-19 may only present as mild symptoms for many people, it can be life threatening for more vulnerable people in our community such as older people, people with other health conditions and people with disabilities. We are asking you, the mobility community, to stay informed, help contain COVID-19 from spreading and keep everyone safe.
Please read and follow the protective and preventative measures outline below and feel free to share the information with your family, friends and communities.
As explained by the World Health Organisation:
Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.
The World Health Organisation describes COVID-19 as an infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.
Common symptoms of COVID-19 are fever, tiredness, and dry cough. Some people may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.
Source: World Health Organisation
Whilst more is being learned all the time, the World Health Organisation confirms: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay at least 1 metre away from someone who is sick.
For more information on how COVID-19 spreads, see the World Health Organisation Q & A’s on this topic.
Hygiene and protection measures are more important than ever before. Follow the protective measures outlined below and remain informed about the most up to date information on COVID-19 locally, nationally and globally.
Here’s what you can do to reduce your chances of being infected or spreading COVID-19:
These resources are all from the World Health Organisation.
For people who are using a mask it is important to wear it properly:
It is really important to know how to put on a face mask properly and take it off safely. Otherwise the advantages of wearing a face mask will be lost and you or others may be at risk from a contaminated face mask.
Once you have completed your registration on the mobility platform, you can access all free training modules via the mobility app. Have questions about the training? Contact us at 1300 GET CARE (1300 438 227) or email support@mobility.com.au