Worker Invoice and Pay Guide

This resource is designed to help you understand:

• the mobility invoice process,
• when you can expect payments to be made,
• what is shown on a remittance.

Understanding Your Documents

As a worker on mobility, you’ll receive two invoices via email after you successfully clock out of a scheduled activity and remittance advice when we have released your payment. It’s important to understand what these documents represent and how to interpret them.

Table: Document Breakdown and Details

Image: Table outlining each document type, delivery schedule, contents and purpose.

Client Invoice

The client invoice is created on your behalf and outlines the services you have provided to the client. It’s important for transparency and accuracy in billing.

Key Elements:

• Description: Detailed information about the services you provided during the shift. Each line details a different service or amendment.
• Unit Price: It represents the total charges to the client for your services. We call this the sell rate, which is your base hourly rate, including the mobility platform fee and your superannuation contribution.
• Total Amount Due: The final amount charged to the client, calculated based on the hourly sell rate and the total hours worked, including any additional charges for things like kilometres, etc.
• GST on Client Invoice: GST is included on the client invoice only if you, as the support worker/supplier, are registered for GST. This is because the client invoice represents a transaction between you and the recipient/client.
  • Exemptions for Certain Services: The only exception where GST is not included on a client invoice, even if you are GST registered, is when the service is booked using an NDIS budget or a Home Care Package (HCP) budget, as these are GST-exempt activities.

Image Example

Image: Example of the client invoice, with a breakdown of services charged to the client incluidng help text explaining each component.

Platform Fee Invoice

This invoice is sent to you from mobility and specifically details the platform fee and applicable GST.

Key Elements:

• Platform Fee: A service fee for using the mobility platform, billed to clients on top of or addiotnal to your base rate.
• GST Details: GST is always displayed on the platform fee invoice from mobility to you, as this is a transaction between mobility (as the service provider) and you (as the independent contractor).
• Invoice Total: The total amount of the platform fee, including GST

Image Example

Image: Example tax invoice from mobility, the platform fee and GST, with help text explaining each component.

Remittance Advice

The remittance advice is a confirmation document that details the payments made to you for your services. It’s an essential record for tracking your earnings on mobility.

Key Elements:

• Amount Deposited: This section shows the total sum paid into your bank account for the invoiced period.
• Superannuation Contributions: Indicates the amount contributed to your superannuation fund for the invoiced services.
• Detailed Invoice Breakdown: Each row specifies the details of each individual invoice included in the payment, along with corresponding calculations.

Image Example

Image: Example of the remittance advice with help text explaining how to interpret each component.

Importance of Receiving and Reviewing Documents:

Invoices are crucial documents that detail your earnings and charges. It’s important to ensure that you are receiving all your invoices in your inbox without fail.

Steps to Ensure Receipt:

1. Check Your Email Settings: Ensure that emails from mobility are not going to your spam or junk folder, and that you haven’t unsubscribed from all of our emails.
2. Update Contact Information: Keep your contact details, especially your email address, up to date in the mobility app.
3. Regular Email Checks: Regularly check your email around the expected time of invoice issuance after your shifts.

Steps for Checking GST:

1. Review Your Documents: Check the client invoice, the platform fee invoice, and the remittance for the presence of GST.
2. Understand the Context: Remember that GST on client invoices is dependent on your GST registration status and the nature of the service (NDIS or HCP budgets being exceptions).
3. Report Any Discrepancies: If you notice any discrepancies regarding GST application on your invoices, contact mobility’s support team immediately for clarification and resolution.